Effective Date: July 2026
Pre-Filters Subscription Terms & Conditions
At PreFilters, we offer a convenient subscription service to ensure your replacement filters are delivered automatically, keeping your water filtration system performing at its best. By subscribing, you agree to the following terms and conditions.
Nothing in this policy excludes, restricts, or limits any right you have under the Australian Consumer Law — see Section 1.
1. Your Rights Under the Australian Consumer Law
Each delivery under your subscription is a supply of goods that must meet the consumer guarantees under the Australian Consumer Law — including that the filters are of acceptable quality, match their description, and are fit for their purpose. You’re entitled to a repair, replacement, or refund for a major failure, and compensation for other reasonably foreseeable loss, and to have goods repaired or replaced if they fail to be of acceptable quality without amounting to a major failure.
Where a consumer guarantee failure affects your subscription — for example, if the filters supplied are repeatedly defective or not fit for purpose — you can cancel your subscription and seek a refund for the affected shipment(s) regardless of the minimum commitment period or non-refundable terms described below. Those commercial terms apply to change-of-mind cancellations and ordinary billing, not to a cancellation arising from a guarantee failure.
2. Subscription Agreement
By purchasing a PreFilters subscription, you authorise automatic billing to your selected payment method.
If you’re setting up a subscription for your replacement filters, please note that payment confirms your agreement to automatic charges every 11 months. Subscriptions require a minimum of two replacement cycles, and change-of-mind cancellations can only be made after the first two billing cycles, as outlined in Section 5 below.
- Fluoride, Carbon Ultimate, Bore, and H2 Booster filters are delivered every 11 months.
- Ultrafilters are delivered every 6 months (with the option to include an H2 Booster for optimal performance).
Subscriptions will continue until cancelled according to these terms.
All subscription prices are listed in AUD and include 10% GST. Any cancellations or refunds will include the GST component where applicable.
3. Billing & Payment
- Your subscription is billed automatically at the start of each cycle.
- All charges are in Australian Dollars (AUD).
- Subscription fees for a completed, satisfactory shipment are non-refundable for change-of-mind reasons. This doesn’t apply where you’re entitled to a refund under Section 1 for a consumer guarantee failure.
- You are responsible for keeping your payment method valid and up to date.
4. Pausing or Skipping a Shipment
You may pause or skip a shipment via your Subscription Manager instead of cancelling.
Billing and deliveries will resume automatically according to your original subscription plan.
5. Cancellation Policy (Change of Mind)
To cancel your subscription for reasons other than a product issue:
- Log into your account on our website.
- Navigate to the Subscription Manager.
- Click “Cancel” next to your active subscription.
Change-of-mind cancellations must be made at least 72 hours before the next billing date to avoid being charged for the upcoming cycle, and can only be made once your first two billing cycles have been completed (see Section 6).
Once confirmed, no further payments will be processed, but any paid and pending shipments will still be fulfilled.
If you want to cancel because of a problem with the filters supplied, rather than a change of mind, contact us first at help@prefilters.com.au — the timing and minimum-cycle restrictions in this section don’t apply to a cancellation for that reason (see Section 1).
6. Minimum Commitment
Change-of-mind cancellations require a minimum of two billing cycles to have been completed before they can take effect.
This minimum commitment is a commercial term for change-of-mind cancellations. It does not prevent you from cancelling earlier, and seeking an appropriate refund, where the filters supplied have failed to meet a consumer guarantee under the Australian Consumer Law (see Section 1).
7. Refunds
Refunds are not provided for partially used subscription periods, or for missed shipments due to a late change-of-mind cancellation.
Any refund arising from a product issue — including a defective, not-as-described, or unsuitable filter shipment — follows PreFilters’ standard Return & Refund Policy and your rights under Section 1 of this policy, and is assessed on its own terms rather than being excluded by the non-refundable rule above.
8. Changes to Subscription
PreFilters reserves the right to modify subscription plans, pricing, and terms at any time.
You will be notified of significant changes via email. Continued participation constitutes acceptance of the revised terms, except that no change will reduce, exclude, or limit any consumer guarantee right that applied to a shipment already made.
9. Customer Support
For questions or assistance managing your subscription, please contact us:
Email: help@prefilters.com.au
Business Hours: 9:00am – 5:00pm, Monday – Friday