Help centre
Step-by-step guides for setting up, cleaning and servicing your PreFilters system. Pick your guide below.
Position the housing, connect it to your cold water line, install the filter tap and connect your ioniser.
Connect the housing inlet to your kitchen tap, then connect the filtered water outlet to your ioniser.
Replace your kitchen mixer with the dual tap and connect the filter spout to your under sink system.
Fitting the Kitchen Water Softener inline, and the Shower Water Softener between your shower arm and showerhead.
Adding the H2 Inline Booster to a Twin Above Sink system.
Adding the H2 Inline Booster to a Twin Under Sink system.
Run water through for 5 to 10 minutes after installing or replacing filters, before drinking it or reconnecting your ioniser.
When replacing filters, always disconnect your ioniser and flush the system before reconnecting it.
Stainless steel above sink housings open with the black handle tool. Older plastic systems use the white spanner ring.
Fit a washable 5-micron sediment filter at your tank or bore outlet so the UltraFilter doesn’t clog.
If anything’s missing from your box or you get stuck, email us before you go further and we’ll help you sort it out!
PreFilters systems are designed for kitchen drinking water. If you’re unsure about connecting to your plumbing, use a licensed plumber.
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