Terms & Conditions

Effective Date: July 2026

Welcome to PreFilters! By accessing or using our website https://prefilters.com.au/, you agree to comply with and be bound by the following Terms and Conditions. Please read these carefully before using our website or making a purchase.

1. General Terms

By accessing or using PreFilters (the “Site”) and placing an order, you agree to be bound by these Terms and Conditions, as well as any other terms referenced within or incorporated by reference. We reserve the right to modify or update these Terms and Conditions at any time without notice. Any changes will be effective immediately upon posting on the Site, and your continued use of the Site constitutes your acceptance of the updated Terms and Conditions.

Nothing in these Terms and Conditions excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law (ACL) or any other law that cannot be lawfully excluded, restricted, or modified. Where any clause in these Terms and Conditions is inconsistent with such a right, that clause applies only to the extent the law allows.

2. Use of the Site

  • Eligibility: You must be at least 18 years old to use this Site and purchase our products. By using this Site, you represent that you are of legal age and have the authority to enter into a binding contract.
  • Account Registration: To make a purchase, you may be required to create an account on the Site. You agree to provide accurate, current, and complete information during the registration process and to update your information as needed. You are responsible for maintaining the confidentiality of your account and password.
  • Prohibited Uses: You agree not to use the Site for any illegal or unauthorized purposes. You also agree not to engage in any activity that could harm, disable, or interfere with the operation of the Site.

3. Products and Pricing

  • Product Availability: All products are subject to availability. We reserve the right to modify or discontinue products at any time without notice.
  • Pricing & GST: All prices listed on this website are in Australian Dollars (AUD) and include 10% Goods and Services Tax (GST), where applicable. PreFilters is registered for GST in Australia, and GST will be clearly itemised on all invoices and order confirmations. Prices are subject to change without notice. While we strive for accuracy, errors in pricing may occur. If we discover a pricing error after you’ve placed an order, we will contact you before charging you the corrected price or processing the order, and you may choose to cancel the order for a full refund.
  • Shipping and Handling: Shipping charges are additional to the price of the products and will be calculated at checkout based on the delivery address. Please refer to our Shipping Policy for more details.
  • Shipping Insurance: Every order includes shipping insurance, covering loss or damage in transit. The insurance cost (typically $5–$10, depending on your order total) is calculated automatically and shown as a separate line item in your cart at checkout, so it’s clear before you complete your purchase. If your order is lost, damaged, or arrives faulty, please contact us — see Section 5 below and our Shipping Policy for how this is handled.

3A. Delivery and Damage Policy

  • Customers are responsible for monitoring their order tracking once a shipping confirmation has been sent. If your parcel has not arrived within 14 days of dispatch, you must notify us so we can investigate. Failure to notify us within this timeframe may limit our ability to assist with a courier claim.
  • If your item arrives damaged, you must contact us as soon as reasonably possible and provide clear photographs of the following:
    • The outer box
    • The internal packaging
    • The damaged item itself
    • The shipping label
  • These images help us lodge a claim with the courier and arrange a replacement or resolution quickly. This process is separate from, and does not limit, your rights under the ACL consumer guarantees — if we’re unable to obtain the evidence above, you may still be entitled to a remedy for goods that are faulty or not of acceptable quality.
  • Delivery timeframes provided are estimates only and delays may occasionally occur. We are not liable for delays outside our control.

4. Orders and Payments

  • Order Confirmation: Once your order is placed, you will receive an email confirmation with the details of your order. This email serves as an acknowledgment of your order but does not constitute an acceptance of the order.
  • Payment: Payments for orders can be made via the payment methods available on the Site (such as credit/debit cards, Apple Pay, etc.). By submitting an order, you authorise PreFilters to charge your selected payment method for the total amount of your order, including taxes and shipping charges.
  • Order Cancellation: Once an order has been processed and shipped, it cannot be cancelled for a change of mind. However, you may contact our customer service team to inquire about changes or cancellations before the order is processed. This does not affect your right to reject goods, or seek another remedy, if the goods fail to meet a consumer guarantee under the ACL (see Section 5 below).

5. Consumer Guarantees, Returns and Refunds

5.1 Your rights under the Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Depending on the product, this generally means we guarantee that goods:

  • are of acceptable quality (fit for their normal purposes, safe, durable, and free from defects);
  • match their description and any sample or demonstration model;
  • are fit for any purpose you told us about (where it was reasonable for you to rely on our advice); and
  • meet any express warranty we make about them (including anything stated in our Warranty & Liability Policy).

You are entitled to a repair, replacement, or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage caused by the failure. You are also entitled to have goods repaired or replaced (at our choice) if they fail to be of acceptable quality but the failure is not a major failure.

These guarantees apply in addition to, and are not limited by, any store policy, warranty period, or timeframe referred to elsewhere on this Site (including our Return & Refund Policy and Warranty & Liability Policy). Nothing in those policies is intended to suggest that a refund, replacement, or repair is unavailable outside the timeframes they describe — those timeframes apply to change-of-mind returns and our voluntary warranty terms, not to your statutory consumer guarantee rights.

5.2 Change-of-mind returns

If you’ve simply changed your mind about a product, please refer to our Return & Refund Policy for how to arrange a return. We are not required by law to offer a refund for a change of mind, but where we do, it will be on the terms set out in that policy.

5.3 Faulty, damaged, or not-as-described goods

If a product you purchased is faulty, damaged on arrival, not of acceptable quality, or doesn’t match its description, please contact us at info@prefilters.com.au with your order number and a description (and photos, where possible) of the problem. We will assess the issue and provide a remedy in line with your rights under the ACL. We will not ask you to bear the cost of returning goods where that cost is significant relative to the value of the goods — in that case, we will arrange collection at our expense.

To provide a repair, replacement, or refund, we’ll usually need the item returned to us so it can be assessed — this is also how the shipping insurance on your order gets processed if the damage happened in transit. As part of our standard return process, we’ll ask you to drop the item at your nearest Australia Post outlet using the return details we provide, so it can be inspected and the outcome recorded before we send your replacement. If that isn’t practical for you, let us know and we’ll arrange another option. This process doesn’t limit your consumer guarantee rights — you’re entitled to a remedy from us regardless of the outcome of any separate insurance claim.

5.4 What we can’t say

We will never tell you that our consumer guarantees don’t apply, can be excluded, or don’t have a particular effect, and we don’t operate a “no refunds” policy for goods that fail to meet a consumer guarantee.

6. Privacy and Data Protection

We take your privacy seriously. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information when using our Site.

7. User-Generated Content

By submitting any content (e.g., reviews, comments, feedback) to the Site, you grant PreFilters a non-exclusive, worldwide, royalty-free license to use, display, and distribute such content in any medium. You agree that you will not submit any content that is unlawful, harmful, defamatory, or infringing on the rights of others.

8. Intellectual Property

  • Copyright:The content, design, logos, trademarks, and other intellectual property on the Site are owned or licensed by PreFilters and are protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from the Site without our permission.
  • Trademarks:All trademarks, service marks, and trade names used on the Site are owned by PreFilters or third-party licensors.

9. Limitation of Liability

Nothing in this section excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted, or modified. In particular, we do not exclude or limit our liability for a major failure to meet a consumer guarantee, or for reasonably foreseeable loss or damage resulting from our failure to meet a consumer guarantee.

Subject to the above, and to the fullest extent permitted by law:

  • Where the goods or services are of a kind ordinarily acquired for personal, domestic, or household use (or cost $40,000 or less):our liability is limited as set out in Section 5, and we do not further exclude or limit liability beyond what the ACL permits.
  • Where the goods or services are not of a kind ordinarily acquired for personal, domestic, or household use, and cost more than $40,000:to the extent it is fair and reasonable to do so, our liability for a failure to meet a consumer guarantee is limited, at our option, to one or more of: replacing the goods or supplying equivalent goods; repairing the goods; paying the cost of replacing the goods or acquiring equivalent goods; paying the cost of having the goods repaired; or, for services, supplying the services again or paying the cost of having the services supplied again.
  • For any other loss not covered by a consumer guarantee (for example, claims arising from your general use of the Site rather than a faulty product), our total liability to you is limited to the amount you paid for the product or service giving rise to the claim.

10. Indemnification

You agree to indemnify and hold PreFilters, its affiliates, officers, employees, and agents harmless from any claim, loss, liability, damages, or expenses arising out of your use of the Site, violation of these Terms and Conditions, or infringement of any intellectual property or other rights of any third party. This indemnity does not apply to the extent a claim arises from our failure to meet a consumer guarantee under the ACL.

11. Third-Party Links

The Site may contain links to third-party websites or services that are not owned or controlled by PreFilters. We are not responsible for the content, privacy policies, or practices of any third-party sites. You acknowledge and agree that PreFilters shall not be liable for any loss or damage caused by your use of third-party websites.

12. Termination

We reserve the right to suspend or terminate your access to the Site at any time, without notice, for any violation of these Terms and Conditions. Upon termination, all rights granted to you under these Terms and Conditions will immediately cease. This does not affect any consumer guarantee rights arising from a purchase already made.

13. Severability

If any provision of these Terms and Conditions is deemed invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.

14. Entire Agreement

These Terms and Conditions, along with our Privacy Policy, Return & Refund Policy, Warranty & Liability Policy, and Shipping Policy, constitute the entire agreement between you and PreFilters regarding the use of the Site and the purchase of products.

Need Help?

If you have any questions or concerns about these Terms and Conditions, please feel free to contact our customer service team at:

  • Email: help@prefilters.com.au
  • Business Hours:9am – 5pm, Monday – Friday

Thank you for visiting PreFilters!

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