Effective Date: December, 2024.
At PreFilters, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website https://prefilters.com.au/ and interact with our services. Please take a moment to read through our policy, and if you have any questions, feel free to contact us.
1. Information We Collect
We collect several types of information from and about users of our website, including:
1.1. Personal Identification Information
When you visit our site, make a purchase, or subscribe to our newsletter, we may collect personal information that you provide, such as:
- Name
- Email address
- Phone number
- Mailing address
- Billing information (e.g., credit card number, billing address)
- Order details (products purchased, order history)
1.2. Non-Personal Identification Information
We also collect non-personal information about your interactions with our site, such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited and duration of visits
- Referring website URL
This information is collected automatically via cookies and other tracking technologies to enhance your browsing experience and gather analytical data.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1. To Provide Services
- Process and fulfil your orders.
- Send you order confirmations, invoices, and shipping information.
- Respond to your customer service inquiries.
- Personalise your shopping experience by suggesting relevant products.
2.2. To Improve Our Website and Services
- Improve the functionality and design of our website.
- Monitor and analyse trends, usage patterns, and traffic on our website.
2.3. Marketing and Communication
- Send promotional emails, newsletters, and other marketing communications (with your consent where required).
- Provide you with updates on new products, discounts, and offers.
2.4. To Comply with Legal Requirements
- To comply with applicable laws, regulations, and legal obligations, such as fraud prevention or complying with a court order.
3. Cookies and Tracking Technologies
We use cookies to remember your preferences, and analyse website traffic, assign sales to affiliates.
You can configure your browser to block cookies or alert you when cookies are being sent. However, if you choose to disable cookies, some parts of our website may not function properly.
For more information on how we use cookies, please refer to our Cookie Policy.
4. Sharing Your Information
We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances:
4.1. Service Providers
We may share your personal information with third-party service providers who help us operate our website and deliver our products and services. These providers may include:
- Payment processors (e.g., PayPal, Stripe)
- Shipping companies (e.g., Sendle, Australia post)
- Marketing and email service providers (e.g., Klaviyo)
These service providers are only allowed to use your personal information to perform services on our behalf and are contractually obligated to protect your data.
4.2. Legal Compliance
We may disclose your personal information if required by law, or in good faith belief that such action is necessary to:
- Comply with a legal obligation.
- Protect the rights, property, or safety of PreFilters, our customers, or others.
- Prevent fraud or illegal activity.
4.3. Business Transfers
If PreFilters undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. You will be notified of any such change in ownership or use of your personal information.
5. Data Security
We take the security of your personal information seriously. We use industry-standard encryption technologies to protect your payment details and other sensitive data. Our website is equipped with SSL (Secure Sockets Layer) technology to ensure that all information transmitted between your browser and our site is secure.
However, no data transmission over the internet can be guaranteed 100% secure. While we strive to protect your personal information, we cannot ensure the absolute security of any data transmitted to our website.
6. Your Data Rights
You have the following rights regarding the personal data we collect from you:
6.1. Access
You have the right to request access to the personal data we hold about you.
6.2. Correction
If you believe any of the personal information we have about you is inaccurate or incomplete, you have the right to request that it be corrected.
6.3. Deletion
You have the right to request the deletion of your personal data, subject to certain exceptions (e.g., if we need to retain your data for legal or contractual reasons).
6.4. Opt-Out of Marketing Communications
If you no longer wish to receive marketing emails from us, you can opt-out by clicking the unsubscribe link at the bottom of our emails or by contacting us directly.
6.5. Data Portability
In some jurisdictions, you may have the right to request a copy of your personal data in a portable format, allowing you to transfer it to another service provider.
To exercise any of these rights, please contact us at info@prefilters.com.au. We will respond to your request in accordance with applicable data protection laws.
7. Children’s Privacy
Our website and services are not intended for use by children under the age of 18. We do not knowingly collect or solicit personal information from anyone under the age of 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as soon as possible.
8. Third-Party Links
Our website may contain links to other websites. This Privacy Policy applies only to PreFilters and our website. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any linked websites before submitting any personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any changes will be posted on this page, and the updated policy will take effect as soon as it is published. Please check this page periodically for updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: info@prefilters.com.au
- Business Hours: 9am – 5pm, Monday – Friday
Thank you for trusting PreFilters with your personal information. We are committed to keeping your data secure and private!